How it works

 

Rent, Set, Return. It is that easy! 

 

Simply book the items you desire on the date of your event using the calendar feature on each product page. We will make contact closer to your event date to confirm delivery details, and will deliver your items the day before or the day of your event. Simply set your table (or contact us if you would like to arrange for us to set it for you), and the day following your event we will pick up your items. Yes, we do the washing for you! How fabulous!

 

Frequently Asked Questions

 

Why am I not able to choose the full quantity of the product I want on the date of my event?

This is because the item/s you are trying to rent are already allocated to another customer that day. Simply choose another beautiful item for the date of your event.

 

It says I am not in the local delivery zone, can I still place an order?

Please send an email to contact@setthetable.com.au if you fall outside of our local delivery zone (10km radius from the Sydney CBD) and we can see if we can help. We are currently in a soft launch phase, and want to offer the best service possible, so for now, that is by delivering only to those closest to us. We hope to expand regularly to wider locations across NSW and Australia in the near future. 

 

Why am I being charged for a security deposit?

We charge a security deposit for our delicate items, which is fully refundable after items have been picked up and inspected. Our items are luxury goods and are to be treated with care - as if you borrowed them from a good friend! In the case that an accident happens and an item is ruined beyond repair or heavily stained from food or candle wax, we will deduct the RRP from the security bond (and any remaining bond will be refunded).

 

When will I get my  security deposit back?

We will pick up our items the day after your event. The following day items will be inspected after cleaning and if all items are in good shape, you will have 100% of your security deposit returned to you. In the case that something is damaged or stained beyond repair, we will deduct the RRP (as stated on the website description of each product) from your deposit and return the remainder of it. If you would like us to send you the ruined item, we can arrange for this also - you break it, you bought it! 

  

When will my items be delivered?

After you place your order, we will be in touch to pre-arrange drop off and pick up times. Most likely your order will be delivered either the day prior or day of your event and picked up the day after your event.

 

How do I return the items after my event?

After you place your order, we will be in touch to pre-arrange drop off and pick up times. 

Most likely your order will be delivered the day prior to your event and picked up the day after your event.

 

How long is rental?

Rental is for one day only - the day of your event. We will delivery your tablescape items the day prior to your event, and pick up the day after your event.  Please chose the day of your event when ordering.

 

 

How are your linens cleaned?

All linens are cleaned thoroughly after each use, then dried and heat pressed for extra cleanliness.

  

 

What happens if I lose an item or stain/damage it beyond repair?

 It is the customer's responsibility to take reasonable care of our products - in the same way you would take care of something borrowed from a friend. These are luxury items and should be treated as such. If you plan to serve heavily coloured food, oily food or red wine, then we recommend using coasters and chargers on the table to protect our linens. If you are using candles, we ask that you put them on coasters or inside lanterns. If we do not feel care was given to our items and our items are damaged beyond repair, heavily stained or have candle wax on them, you will be charged the RRP of the item. General light food stains are acceptable and all part of a good meal - so long as it is something we can wash out! 

 

 

What is your cancellation policy?

You may cancel your rental order subject to the following cancellation fees and policies:

  • i. Any order cancellations made thirty (30) or more days in advance of the delivery date will result in a full refund in the form of your original payment.
  • ii. Any order cancellations less than thirty (30) days but more than fourteen (14) days in advance of the delivery date will not receive a refund, but will receive a credit to use with Set The Table. This credit is valid for 12 months,
  • iii. If you cancel fourteen (14) - seven (7) before your delivery date, you will receive a credit for 50% of the original order amount. The credit is valid for 12 months
  • iv. If you cancel seven days (7) or less before your delivery date, you will not receive any refund or credit.
  • v. If your event is cancelled because of government orders for Covid-related lockdown, you will be given a full credit valid for 12 months.